AI has certainly been hitting the headlines in 2023. We’ve had warnings of its potential to bring about the extinction of humanity, claims that it poses a national security threat, calls for all training of AIs above a certain capacity to be halted for at least six months and a resignation by the ‘Godfather’ of AI.
Generative AI (GenAI) models, such as ChatGPT, seem to be some of the most discussed, with much debate around their potential to transform our everyday lives. But what about in an enterprise environment? How can businesses harness the potential power of this truly transformative technology and to what end?
Although the field of GenAI is still pretty nascent, we are definitely at an inflection point in AI and computing in general. Most of the large language models making a splash in the generative AI space are good at Natural Language Processing (NLP). Across a multitude of industries, these GenAI models can help with NLP-based applications, such as providing interactive help. You can expose your knowledge base/end-user manuals and documentation through a GenAI-based interactive chatbot, which will make finding information vastly easier for users.
Another immediate benefit, although a considerably bigger challenge, is to provide an NLP-based enterprise-wide search capability on business data. This is of course an ever-evolving space, with enterprise software businesses already hard at work investigating how GenAI models can complement existing NLP solutions and AI offerings. This could be by enhancing contextual experiences, integrating voice chat capabilities with digital assistants or machine learning (ML) models through AI platforms, and extending enterprise search into image recognition capabilities.
And, because GenAI models enable users to tap into a variety of data sources to generate text and code, formulate predictions and summaries, perform translations, analyse images and more, they can be used for a variety of enterprise use cases. These include writing e-mails, reports, product documentation and web content; creating job descriptions and requisitions; performing product and vendor comparisons, and assembling photos, music tracks and videos for marketing campaigns. And you can also put the NLP skills of GenAI models to good use to summarise books, review and proof read any content, and provide ideas to jumpstart an initiative.
GenAI in action
So, what does this look like in practice? Well, for example, companies with IT and software engineering departments can initiate a healthy practice of leveraging tools such as Microsoft’s Copilot or AWS CodeWhisperer for code generation. For businesses that need to build their own industry-specific language models, simply verify general information, get reviews and recommendations by sourcing the web, or have a need to combine their private enterprise data and enrich this with information in the public domain, they can integrate with GenAI tools and platforms such as Open AI’s ChatGPT or AWS Bedrock.
The pace of change in the world of GenAI is quick and organisations that don’t respond in time may be left behind. Ideally, businesses should be embracing this powerful technology rather than rejecting it. But that definitely doesn’t mean that one-size-fits-all when it comes to GenAI models and there are certainly a number of challenges to be addressed before GenAI models can gain widespread adoption in enterprise environments.
First, there’s the issue of reliability. While the generated content from a large language model looks original, it is in fact mimicking a pattern based on a similar training data set it has been exposed to. Many times, the generated information is known to be false. And the same question can generate different answers.
Secondly, we have privacy issues. The data and the input conditions that the users share are used to train the larger model. So, valuable trade secrets or PII data can be shared, inadvertently leading to compliance violations. In addition, the generation and exchange of business-specific content must adhere to strict legal and data privacy requirements – for example, when companies perform a Data Protection Impact Assessment (DPIA) they must ensure compliance with the General Data Protection Regulation (GDPR). Most of the GenAI platform vendors do offer the possibility of keeping your enterprise data exclusive and not used for general training purposes but it’s important that businesses who plan to use GenAI take this into account.
Then there’s the issue of bias. Content generated by AI is tailor-made based on the input prompt. You can also train the model using favourable data points only without exposing it to the full picture. Ultimately, you can mould the output the way you want – both useful and harmful. The tone of generated content could be authoritative while in fact it could be a subjective view and it would be easy to manipulate a gullible user and influence their views pretty convincingly with GenAI. Also, the risk of generating fake news, fake video and audio clips will only get higher.